Frequently Asked Questions
In Player FAQ
Content must be played at the presentation level. On the home page, you can browse content by the meeting schedule, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on the View Now button. You can also search for specific content by using the search tab.
Yes, to view the thumbnails, you must be watching a presentation in full screen mode. To get to full screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full screen mode and thumbnails will appear on the bottom of the screen.
Yes, you can “favorite” a presentation or all the presentations in a session.
There is a (star) Favorite icon under each presentation. Click Favorite. To revisit a session you marked, select My Activity from the navigation menu. The Favorites feature will be displayed on the My Activity page.
Yes, if you have begun watching a presentation, the player will automatically start at the place you stopped regardless of what device you are on. In other words, if you start watching a presentation on your work computer, you can immediately start playing at the place you stopped watching on your tablet or phone. To see a list of presentations that you have recently watched, browse by Recently Viewed under My Activity.
You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.
Neither the presentation slides, nor the videos can be downloaded. Presenters typically prefer to not have their presentations be downloadable. You can however download MP3s of the audio only (See Question #11).
APA on Demand is automatically formatted to play on most mobile devices. Simply log-in at APA.OnDemand.org on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing.
You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.
We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.
Yes, CME credit can be claimed for selected sessions. To see what sessions are eligible for CME Credit, select Filter and then check the CME eligible box and save. You will also see a CME icon on any session that is CME eligible throughout the player. You can also key in “CME” into the search box.
To claim CME credit for a session, review the CME Information that is automatically displayed before you watch the session. You can also access the CME Information by clicking the tab for the appropriate information under each presentation.
After watching all presentations in a session and completed an evaluation form you will be able to generate a CME Certificate. The certificate will include all credits claimed in the calendar year.
Yes. Click on the Certificate button on the top right of the player. If you have successfully passed at least one test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.
On Demand UI Redesign: Release V1 Customer Support FAQ
No, if you are a returning OnDemand user your username will not change. You should continue to use the same username you used to log-in to the older version of the product.
The password policy for the platform has been updated to ensure the security of your account and account information. The new password requirements are industry standard to protect your account from unauthorized access and safeguard customer information.
Your new password should contain the following:
- At least 12 characters
- At least one upper case letter
- At least one lower case letter
- Include at least one number
- Include at least one symbol
Yes, your access to active products remains unchanged. You will continue to have access to the meetings you purchased for up to 24 months from the date of the meeting.
You can continue to complete CME activities and claim CME for any products with active CME. The process of completing CME for your meeting products is unchanged and the specific CME Info details for your meeting product should be referenced to understand the CME program specifics for a particular meeting, including the method of participation and the credit claiming process, which varies by medical society. The actual process for completing a test or evaluation, claiming credit, and creating a certificate is not updated as a part of this release.
In the updated platform, the bookmark feature has been renamed and is now favorites. Favorites continue to function in the same way that bookmarks did in the former version of the product. You can favorite a presentation from multiple locations within the product, on either your desktop computer or your mobile device. Favorites now appear within the “My Activity” section of the platform. You can manage favorites at any point, by “unfavoriting” a lecture. This action will remove a favorite from your list of favorites in the “My Activity” section of the platform.
If you created bookmarks in the former version of the product, you will now see your bookmarks saved as favorites in the “My Activity” section of the platform.
Your viewing history in the former version of the product will also be saved and accessible in the updated platform in the “My Activity” section of the platform, within the “Recently Viewed” category.
Yes, your CME certificate for activities completed so far will continue to be available. The process for completing activities and claiming credit or creating certificates is unchanged in the updated platform. Your certificates will be available in the new interface, and will continue to include record of the CME activities you completed and credit claimed in the old platform. Note that this only applies to meetings with active CME at this time.
If you successfully logged in and do not see the meetings you should have access to, please contact our customer support team for assistance. Customer support can be reached by email at [email protected] or by phone at (800) 501-2303 from 9am – 8pm EST.
The platform user experience and interface has been updated throughout to make it easier to use, more intuitive to use, and help customers find the lectures they want to view quickly. The features include:
- A new session catalog view that allows customers to browse, search, filter, and sort presentations.
- Search is moved to a prominent location on the session catalog page, for quick access to search by presentation title, topic or track, meeting date, or presenter name.
- A new filter feature will allow customers to narrow down the session catalog when browsing or to refine search results.
- A new sort feature organizes the session catalog by any of the available sort options for a particular category, for example, customers can sort by presenter name A-Z or Z-A.
- Bookmarks have been renamed as Favorites.
- The My Activity section of the platform is new and includes all customer generated activity including favorites and a list of recently viewed presentations.
- Lectures will now play in a new page with an updated design.
- New presentation thumbnails display all presentations within a particular session, for quick access to additional presentations in a session.
- For CME eligible sessions, CME information for that session now displays beneath the presentation that is playing, for quick reference and easy access to CME information and tests.
No, the offline version of the product accessible from a USB drive or hard drive is unchanged and will not be impacted by this updated platform release.
The new platform features an entirely “responsive” website, which means that you can use the OnDemand website on any device that has an internet connection. The website will optimize automatically to the screen size of your device, for optimal use. All of the features available on a desktop computer will also be available when using the platform on a mobile device.
The Following Conditions Apply:
• If CME credit is available and has been claimed, a refund will not be permitted.
• For products that include physical CDs, thumb drives or hard drives, these items must be returned to Wolters Kluwer before a refund can be processed.
• If the original was purchased with an offer for a premium such as a gift card, the premium must be returned, or a partial refund may be granted that excludes the value of the premium.
Refunds will be permitted within 30 days of receiving online or digital access to your product.